Privacy Policy

Effective August 26, 2026

Segno is a small company that makes a screenless speaker and printed music cards. This page explains, in plain language, what information we handle when you use playsegno.com and what we do with it. The short version: we collect what we need to take your order and ship it, we never see your payment card, we never store your Spotify password or library, and we do not sell your information to anyone.

What we collect when you order

When you buy a Starter Set or new cards, we collect:

• Your name, email address, and shipping address, so we can ship your order and reach you about it.
• Your song picks (the titles, artists, albums, and playlists you choose), so we can print your cards and link them to the right music.
• Order details such as what you bought, the amount, and the date.

Payment happens on Stripe. Card numbers go directly to Stripe, our payment processor, and never touch our servers. Stripe's handling of your payment information is covered by Stripe's privacy policy.

What we access when you connect Spotify

Connecting Spotify is optional. It lets you browse your own library on this site, pick music for cards, and see your order history. When you connect:

• We read your library (your saved albums, playlists, and liked songs) so you can browse and search it here. We fetch it live from Spotify and do not keep a copy on our servers.
• We read the email address on your Spotify account, only to match you with orders placed under that email.
• Your Spotify sign-in tokens are stored in a cookie on your own device, not on our servers. Disconnecting removes it.
• We never see your Spotify password, and we cannot change anything in your Spotify account. The connection is read-only.

Your use of Spotify is covered by Spotify's privacy policy. Segno is not affiliated with Spotify.

Cookies and browser storage

We use no advertising or analytics cookies. The site sets:

• segno_sp: your Spotify connection, described above. Kept until you disconnect.
• segno_state and segno_next: short-lived cookies (ten minutes) that protect the Spotify sign-in flow.
• Local browser storage for conveniences like the picks you have selected and a temporary copy of your library list for faster searching. This stays in your browser and never reaches our servers.

Where your information lives

We use a small number of service providers to run Segno, and your information is shared with them only so they can do their jobs for us:

• Stripe processes payments.
• Airtable stores our order records, including your name, email, shipping address, and song picks.
• Cloudflare hosts this website and, like most hosts, keeps standard technical logs (such as IP addresses) to run and protect the service.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

How long we keep it

We keep order records as long as we need them to provide the product, handle returns and support, and meet tax and accounting obligations. Spotify access lasts only until you disconnect, and your library is never stored by us in the first place.

Your choices

• Disconnect Spotify any time from the Your Library or Your Orders page.
• Ask us about your data. You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will take care of it. Depending on where you live, these may also be legal rights, and we honor them regardless.
• Email from us is about your order. We do not send marketing email unless you ask for it.

Children

Segno is made to be enjoyed by families, but the website and store are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Changes

If we change this policy, we will update this page and the date at the top. A meaningful change will be called out plainly, not buried.

Contact

Questions, requests, or anything else: email hello@playsegno.com.